Ticket details
Prepare these 7 items before submitting
- Order number
- Used to locate the corresponding dedicated physical node
- Node region
- Singapore, Japan (Tokyo), South Korea (Seoul), Hong Kong, or the western United States
- Time of occurrence
- Include the time zone and state whether the issue is ongoing
- Client version
- VNC client name, version, and local operating system
- Error message
- Keep the original wording; do not write only “Unable to connect”
- Reproduction steps
- Describe each click and input in the order performed
- Redacted attachments
- Remove credentials, tokens, and private content from screenshots and logs